You’ve Got Questions — We’ve Got Answers

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1. What services do you offer?

   • We offer a range of services tailored to support NDIS participants in various aspects of their lives.

2. Are you an NDIS-registered provider?

   • Yes, we are  

3. How do I access your services through the NDIS?

   • You can access our services by including them in your NDIS plan and choosing us as your provider.

4. What is your experience working with NDIS participants?

   • We have extensive experience working with NDIS participants and providing tailored support to meet their needs.

5. Do you have staff with relevant qualifications and experience?

   • Yes, our staff members are highly qualified and experienced in supporting individuals under the NDIS.

6. Can you assist with developing my NDIS plan?

   • Yes, we can provide support and guidance in developing your NDIS plan.

7. Do you offer support coordination services?

   • Yes, we offer support coordination to help you navigate the NDIS and access the supports you need.

8. How quickly can I start receiving services after my NDIS plan is approved?

   • We aim to start providing services as soon as possible after your NDIS plan is approved and funding is allocated.

9. What types of supports do you provide for daily living?

   • We provide a range of supports to assist with daily living activities, including personal care, household tasks, and community access.

10. Can you help me find accommodation options under the NDIS?

    • Yes, we can assist you in exploring accommodation options that align with your needs and preferences.

11. Do you offer transportation services?

    • Yes, we provide transportation services to help you attend appointments, activities, and outings.

12. Are your services flexible to accommodate my changing needs?

    • Yes, we strive to be flexible and responsive to your evolving needs and preferences.

13. Do you provide support for accessing employment or education opportunities?

    • Yes, we offer support to help you access employment and education opportunities as outlined in your NDIS plan.

14. Can you help me access assistive technology or equipment?

    • Yes, we can assist you in accessing and using assistive technology and equipment to enhance your independence and participation.

15. How do you ensure the safety and wellbeing of your clients?

    • We have rigorous safety and quality assurance measures in place to ensure the safety and wellbeing of our clients.

16. Do you offer specialist support for participants with complex needs?

    • Yes, we have experience in providing specialist support for participants with complex needs.

17. Can I choose the staff who provide support to me?

    • Yes, where possible, we aim to match you with staff members who best meet your needs and preferences.

18. How do you handle complaints or concerns?

    • We have a transparent process for addressing complaints and concerns, ensuring they are resolved promptly and effectively.

19. Are there any additional costs for your services?

    • We strive to be transparent about any additional costs associated with our services and will discuss these with you upfront.

20. Can you provide references or testimonials from other NDIS participants you've supported?

    • Yes, we can provide references or testimonials upon request to demonstrate our track record of supporting NDIS participants.

21. Do you offer social or recreational activities for participants?

    • Yes, we offer a range of social and recreational activities to promote community engagement and social inclusion.

22. Can you help me set goals and work towards achieving them?

    • Yes, we can assist you in setting meaningful goals aligned with your NDIS plan and support you in achieving them.

23. Are your services culturally sensitive and inclusive?

    • Yes, we value cultural sensitivity and inclusivity and strive to provide services that respect and celebrate diversity.

24. Do you offer respite care services for carers?

    • Yes, we offer respite care services to provide temporary relief and support for carers.

25. How do you communicate with NDIS participants who have communication difficulties?

    • We have strategies and tools in place to support effective communication with participants who have communication difficulties.

26. Can you provide training or skill development programs?

    • Yes, we offer training and skill development programs to help you build independence and achieve your goals.

27. Do you have experience working with participants with specific disabilities or conditions?

    • Yes, we have experience working with participants with a wide range of disabilities and conditions.

28. Can you assist with plan reviews and updates?

    • Yes, we can assist you in preparing for plan reviews and updating your NDIS plan as needed.

29. Do you have a waiting list for your services?

    • We strive to minimize waiting times and accommodate participants as efficiently as possible.

30. Can I access your services on weekends or outside of regular business hours?

    • Yes, we offer flexibility in service delivery, including weekend and after-hours support where possible.

31. What happens if my allocated funding runs out before the end of my plan?

    • We can work with you to explore options for managing your funding and maximizing its effectiveness throughout your plan.

32. Do you offer support for transition planning, such as moving from school to adult services?

    • Yes, we provide support for transition planning to help you navigate key life transitions.

33. Are your services available in my local area?

    • We strive to make our services available in as many locations as possible, but availability may vary depending on your area.

34. How do you ensure the privacy and confidentiality of my information?

    • We have strict policies and procedures in place to protect the privacy and confidentiality of your information.

35. Do you offer group-based activities or workshops?

    • Yes, we offer group-based activities and workshops to promote social interaction and skill development.

36. Can you provide support for managing finances or budgeting?

    • Yes, we can assist you in managing your finances and budgeting effectively as part of your NDIS plan.

37. Do you offer training for family members or carers?

    • Yes, we offer training and support for family members or carers to enhance their ability to support you.

38. Can you assist with accessing allied health services like physiotherapy or speech therapy?

    • Yes, we can assist you in accessing allied health services as outlined in your NDIS plan.

39. How do you involve me in decisions about my support and services?

    • We value your input and involve you in decisions about your support and services through regular communication and feedback.

40. Do you have experience working with participants from diverse backgrounds?

    • Yes, we have experience working with participants from diverse cultural, linguistic, and socioeconomic backgrounds.

41. Can you provide transportation assistance for medical appointments?

    • Yes, we can provide transportation assistance for medical appointments as part of our support services.

42. Do you offer support for building social skills and relationships?

    • Yes, we offer support for building social skills and fostering meaningful relationships within your community.

43. How do you monitor progress and evaluate the effectiveness of your services?

    • We monitor progress and evaluate service effectiveness through regular reviews, feedback mechanisms, and goal tracking.

44. Can you assist with finding and accessing community resources or programs?

    • Yes, we can assist you in identifying and accessing relevant community resources and programs.

45. Do you offer support for participants transitioning to supported independent living arrangements?

    • Yes, we provide support for participants transitioning to supported independent living arrangements, including accommodation assistance and life skills training.

46. Can I request specific supports or services that are not currently listed?

    • Yes, we are open to discussing your individual needs and preferences and tailoring our services accordingly.

47. How do you ensure the quality of your services?

    • We have robust quality assurance processes in place, including regular training, supervision, and feedback mechanisms.

48. Do you have experience working with participants with challenging behaviors?

    • Yes, we have experience working with participants with challenging behaviors and can provide tailored support strategies.

49. Can you assist with finding and applying for suitable housing options?

    • Yes, we can assist you in exploring and applying for suitable housing options that meet your needs and preferences.

50. How do I provide feedback or raise concerns about your services?

    • You can provide feedback or raise concerns about our services through various channels, including direct communication with staff or our formal feedback mechanisms.

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All our support workers and nurses meet the NDIS requirements and check's to provide care ,with in house training and regular on the job training .